Complaints procedure – DermaDomein


Do you have a complaint about your order, delivery, or one of our products? We're sorry to hear that. At DermaDomein, we do everything we can to help you as quickly and efficiently as possible. This page explains how to file a complaint and what you can expect from us.

How do you file a complaint?

You can easily report your complaint to us via:

Please state preferably:

  • your order number
  • a clear description of your complaint
  • photos if necessary (in case of damaged or incorrectly delivered product)

What can you expect from us?

After receiving your complaint:

  • you will receive a substantive response within 2 working days
  • We will work with you to find a suitable solution
  • we do our best to solve the problem as quickly as possible

Our complaints procedure is aimed at handling every complaint in an orderly, fair and customer-focused manner.

Not satisfied with the solution?

If you are not satisfied with our handling of your complaint, you can submit it to WebwinkelKeur .
They offer independent mediation in disputes between consumers and webshops.

More information: https://www.webwinkelkeur.nl

Frequently asked questions about complaints

When can I file a complaint?
You can file a complaint if you are dissatisfied with a product, delivery or service from DermaDomein.

What is the processing time for a complaint?
We will respond within 2 working days and aim for a quick solution.