Refund policy

Returns

At DermaDomein, you have the right to cancel your order within 14 days from the day of receipt without giving any reason. Please note: because this concerns an over‑the‑counter medicine, this only applies if the seal has not been broken. Once the seal is broken, your order is final and can no longer be returned.

If you make use of your right of withdrawal, you then have another 14 days after cancellation to return your product. The full order amount, including the original shipping costs, will be refunded to you.

If you exercise your right of withdrawal, the product, including all accessories supplied and – if reasonably possible – in its original condition and packaging, must be returned to us. To make use of this right, please contact us at vraag@dermadomein.nl.

If the product or its packaging is damaged more than necessary to assess it, we may charge you for the resulting depreciation in value. Please handle the product with care and ensure it is properly packaged when you return it.

Return costs

Only the cost of returning the product from your home to our webshop is at your own expense. These costs are approximately €7.25 per parcel; please check your carrier’s website for the exact rates. We recommend using a trackable shipping method so you can follow your return shipment.

Refunds
We will refund the amount due within 14 days after you have notified us of your return, provided that we have received the product back in good condition.

To exercise your right of withdrawal, please notify us in writing within 14 days of receiving the product at vraag@dermadomein.nl.

If you have any questions about the right of withdrawal or returns, feel free to contact us at vraag@dermadomein.nl.